Service & Retention Command Center
Appointment-centric workflow for service management
0 Today
2 Active
Department Workflow
1
Schedule
Book appointment
2
Check-In
Vehicle intake and inspection
3
Service Work
Perform maintenance or repairs
4
Quality Check
Final inspection and testing
5
Checkout
Payment and customer pickup
0
Today
2
In Progress
2
Completed
1
High Risk
$425
Revenue
Service Queue
Drag Appointment into Select to Start
J
Jennifer Adams
2022 Honda CR-V
scheduled
maintenance$189
low retention risk
R
Robert Chen
2021 Toyota Camry
in progress
repair$650
medium retention risk
L
Linda Martinez
2020 Ford Escape
completed
maintenance$425
low retention risk
R
Robert Martinez
2024 BMW X5 xDrive40i
scheduled
maintenance$350
low retention risk
K
Kevin O'Brien
2021 Audi A6
ready
maintenance$425
low retention risk
S
Susan Park
2022 Mercedes-Benz E350
in progress
repair$1,200
medium retention risk
P
Patricia Johnson
2020 Lexus ES 350
completed
recall$0
high retention risk
Select an Appointment to Start
Drag an appointment from the queue or click to select
AI Retention Alerts
- 1 customers at high retention risk - consider outreach
- 15 customers due for service reminder this week
- Loyalty program engagement up 12% this month